FAQ

How do I track my order?

To track your order, you need to log in to your account. If you don't have an account, you can create a new account. It is only essential that you use the same email address used at the time of purchase.

Once you are logged in, you will be able to track the status and your purchase history.

What to do when you don't receive the purchase on time?

When your order is shipped, you will receive a tracking number. We work with FedEx and USPS as shipping companies. By tracking number, you will be able to track your package and track its progress.

Consider these items:

- Delivery date: There are many reasons why a package can be delayed. Be sure to keep track of time sensitive packages frequently. Delivery dates may change and due to uncontrollable and unforeseen reasons (weather delays or domestic mail delays).

- Address: Always confirm that the delivery address is correct.

- If the customer is unavailable or the location is unsafe for packages with no subscription requirements, FedEx or USPS will leave a door tag instructing the customer of future delivery dates or pickup details.

- Declined Packages: Make sure recipients are aware of upcoming deliveries so packages are not refused and returned to the sender.

- Adverse and Weather Conditions: For weather sensitive packages, please be aware of adverse or bad weather conditions that may delay or prevent delivery.

For delay claims that do not meet the conditions listed above, please contact our customer service by e-mail hello@startglobalgoods.com